Terms of Service & Refund Policy

General

Welcome to Grow&Glow (Promeds Clinic Limited). By accessing or using our website, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, please do not use our website or services. We reserve the right to update or modify these terms at any time, so please check them regularly.

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Eligibility

By using Grow&Glow, you confirm that you are at least 18 years of age or have the consent of a parent or guardian.

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Products and Services

All products listed on Grow&Glow are subject to availability. We reserve the right to change or discontinue products without notice. Prices are subject to change, but any changes will not affect orders that have already been confirmed.

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Ordering Process

When placing an order, you agree to provide accurate and complete information, including your name, shipping address, payment details, and contact information. You will receive a confirmation email once your order has been successfully placed. We reserve the right to cancel orders in case of pricing errors, product availability issues, or any other unforeseen circumstances.

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Payments

We accept payments through credit cards, debit cards, and other payment methods as listed on the checkout page. All payments must be made in full before your order is processed.

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Shipping and Delivery

We aim to dispatch all orders within 1-4 business days. Delivery times may vary depending on your location. Grow&Glow is not responsible for any delays caused by third-party shipping services, customs, or any other factors beyond our control.

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Returns, Refunds, and Exchanges

At Grow&Glow, we strive for customer satisfaction. If you are not entirely satisfied with your purchase, you can request a return within 3 days from the delivery date. To be eligible for a return, items must be unused and in their original packaging.

Certain products cannot be returned for hygiene and health reasons, such as:

• Opened skincare products

• Customized or personalized items

• Gift cards

Once your returned item is received and inspected, we will notify you whether your refund is approved. Approved refunds will be credited back to your original payment method within 15 business days.

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In case of defective or damaged items, you can request an exchange. Please send us an email at [your email] to initiate an exchange.

Please note that customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, return shipping costs will be deducted from your refund amount.

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If you have not received your refund within the expected time frame, please check with your bank or payment provider, as processing times may vary. If you still have not received your refund, contact us ati info@grownglow.co.uk

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Intellectual Property

All content, including but not limited to images, descriptions, logos, and designs, on Grow&Glow is the property of Promeds Clinic Limited or its licensors. You may not use, reproduce, or distribute any part of the website without explicit permission.

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Limitation of Liability

Grow&Glow (Promeds Clinic Limited) will not be held responsible for any direct, indirect, or consequential damages resulting from the use of or inability to use the website or products, including but not limited to damages for lost profits, data, or any other loss.

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Contact Us

If you have any questions about our terms or need assistance with an order, please contact us at info@grownglow.co.uk.